Voice over Internet Protocol (VoIP) can be a huge advantage for companies of any size, but the implementation may be far from easy. VoIP creates a link between the traditional and mobile telephony.
But there may be some risks. VoIP is it to hit the most important technological invention and yet the most important mission-critical application: the telephone. Here are ten steps to run successful implementation of VoIP:
- Plan. Do an audit of the network and perform a needs assessment before calling consultants and suppliers. Consider the network holistically. Any endpoint or PC can be a weak link.
- Ensure the security of PCs and servers is always updated. “Hygiene” of a LAN and a wide area network is an important foundation for VoIP.
- Update all operating systems on all network devices and endpoints. Do not forget handhelds and mobile phones with Windows Mobile, Palm OS and so on.
- Win a pilot project, then gradually increase the presence of VoIP as they become familiar with the system.
- When updating the network switches and other devices, installed products are compatible with VoIP, even if your plans do not provide short-term VoIP.
- Ensure that employees are aware of social engineering techniques used by phishers and spammers. These will expand into the VoIP does not just grow the installed base.
- Will encounter with those who have already implemented VoIP or is ahead of you in the process of implementation.
- Avoid false expectations. There will certainly be cost savings, but many users will tell you that the real benefit is in new features, improved features and greater flexibility.
- Remember the rules. Ensure that all compliance regulations are included in your planning.
- Set up virtual private networks for security of transmissions between remote locations and home offices. Do not let employees send data over insecure lines.
To summarize, in the world of VoIP, just like in data networks, common sense is of great importance. Many vulnerabilities can be mitigated by the constant updating of software on client and server. Simple measures such as the use of alphanumeric passwords difficult to detect, are very helpful, as are the antivirus updates and anti-spam and protection through encryption. Equally important is the need to maintain properly trained employees - all employees, especially those operating remotely - about the social engineering tactics used by fraudsters.